FAQ
Couriers Please is our preferred carrier however we do occasionally use Australia Post for some PO Box Deliveries
Usually if no one is home Australia Post will leave a card for you to go and collect your goods from your local Post Office, it is preferred that someone will be home however this is up to the individual.
If you are ordering CD or DVD media only then the shipping cost is $9.70 (Australia Wide) per Express Satchel and we can fit up to 150 disks into one Satchel. If you are ordering a Bulk Pack of Media or Covers then this needs to go into a box and the shipping cost will vary depending on how much you order and where you are located.
We can ship to a PO BOX on Request but these orders must be done by phone or email. All of our automated deliveries are done by courier which cannot ship to a PO Box. Any request for a PO Box will be shipped by Australia Post.
You can leave a request for your goods to be left if there is no one home however as we would not be able to obtain a signature as proof of delivery these orders are left at your own risk.
Our order deadline is 2:00pm AEST, if you have payed via Credit Card or have forwared us proof of payment (screen dump or scan of bank receipt) for your Direct Deposit your order will go out the same day. Otherwise your order will be despatched the next business day.
Estimated delivery times are give on the shipping page during the check out process but as a guide most a delivered overnight unless you are in WA, TAS or Country Area's of your state
If you have ordered the wrong product and wish to return them this is fine however the postage costs are not refundable. We are more than happy to refund you the total amount of your order less the shipping on the condition that the goods are returned to us in the same condition they were depatched in.
Payments can be made Via Credit Card, Direct Deposit, Money Order or Cheque. Payments via Cheque will need to be cleared before your goods are despatched.
We accept Visa, MasterCard and Bank Card only, we do not accept American Express or Diners.
Account No.: 904209771
BSB Number: 013-259
Account Name: JPL Displays
Bank Name: ANZ
Yes, please put your order number as the payment reference when doing your Direct Depoist, without this it is almost impossible for us to match payments up with orders.
Yes, there is a 1.5% surcharge on Credit Card payments. Unfortunately this is charged by the bank to us for each card payment. Most retailers put there prices up to cover this which means customers that choose not to pay via Credit Card are simply paying for a service they do not use.
Once you have placed your order you will receive an email with your order details in it including your order number. You can also log into your account on the web site and view your current and past orders.